Data Protection Policy

Ubaje Privacy Policy — Your data is completely safe with us

Ubaje believes privacy is a fundamental right. This policy explains, in plain language, what personal data we collect, why we collect it, and how we keep it secure.

This policy contains a total of 12 sections. Estimated reading time 8–12 minutes required.
Last Updated: January 1, 2026
Version: 2.5
Language: Bengali (bn-BD)
Contact: support@ubaje.bet

How we protect your privacy

Ubaje's core data protection principles at a glance

SSL Encryption

Every data exchange is secured with 256-bit SSL encryption. No third party can access or read this information.

Minimal data collection

We only collect information that is strictly necessary to provide our services. No unnecessary data is requested.

Data is never sold

Ubaje will never sell your personal data to any third party. This is our core commitment.

Secure Data Storage

Your data is stored on encrypted servers, with security maintained through regular audits.

Your Controls

You have the right to view, correct, and request deletion of your personal data. Contact support at any time.

Immediate breach notification

In the event of a data breach, affected users will be notified within 72 hours.

Introduction & Scope

This privacy policy governs the Ubaje platform ("Ubaje", "we", "our"). It applies whenever you use our website (ubaje.bet), mobile app, or any other service we offer.

Ubaje places the highest importance on the privacy of users in Bangladesh. We believe your data belongs to you — Ubaje is simply its responsible custodian. That's why we are fully transparent about what information we collect, why we collect it, and how it is used.

By creating an account on Ubaje or using the platform, you are considered to have agreed to this Privacy Policy. If you do not agree, please refrain from using our services.

This privacy policy was originally written in Bengali. In the event of any discrepancy, the English version shall prevail.


Information We Collect

Ubaje collects two types of data — information you provide directly, and information collected automatically.

Data Type Example Purpose
Identity Information Name, date of birth, NID number KYC verification and age confirmation
Contact information Mobile number, email Account Verification & Support
Financial Information Mobile banking number, transaction history Payment Processing & Fraud Prevention
Device Information IP address, browser, operating system Security & Fraud Detection
Usage Information Game history, betting records, and login times Service improvement and responsible gaming monitoring
Location data Approximate location (IP-based) Enforcing geographic restrictions

Data Collection Methods

Ubaje collects data through the following methods:

  • Information provided directly: Information you provide directly during registration, KYC submission, support contact, or when filling out forms.
  • Automatically collected: Certain information is collected automatically while you use the platform, through cookies, log files, and web beacons.
  • From third parties: Limited data may be received from payment providers (Mobile Pay, Nagad, Rocket) and identity verification agencies.

We do not collect data from social media or other platforms without your consent.


Purpose of Data Use

Ubaje uses your data solely for the following purposes:

  • Creating and managing your account
  • Processing payments and maintaining transaction history
  • Age & identity verification (KYC)
  • Detecting and preventing fraudulent activity
  • Providing customer support
  • Improving platform performance and security
  • Meeting legal obligations
  • Sending you relevant promotions with your consent
  • Monitoring responsible gaming

We do not sell your information to advertisers or use it for any purpose beyond what is stated above.


Data Sharing & Disclosure Policy

Ubaje does not sell your personal data to third parties. However, your information may be shared in the following limited circumstances:

  • Service Providers: With payment processors (Mobile Pay, Nagad, Rocket), identity verification providers, and cloud storage providers — only the information necessary to deliver the service.
  • Legal obligation: As part of a court order, government directive, or lawful legal process.
  • Security protection: With relevant authorities to prevent fraud, money laundering, or other illegal activities.
  • Business changes: In the event of a change in ownership or merger of Ubaje — you will be notified in advance.

All third parties we work with are bound by a strict confidentiality agreement and are prohibited from using your data for any other purpose.


Cookies & Tracking Technologies

Ubaje uses cookies and similar technologies to enhance your experience and maintain platform functionality.

Types of cookies we use:

  • Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your preferences (language, settings).
  • Analytics Cookies: To monitor and improve platform performance — using fully anonymized data.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent certain features from working properly.


Security Measures

Ubaje employs industry-leading security measures to keep your data safe:

  • Data stored with 256-bit AES encryption
  • Data transfers secured using TLS 1.3 protocol
  • Two-factor authentication (2FA) support
  • 24/7 server monitoring and intrusion detection systems
  • Regular third-party security audits
  • Automatic account lock upon detection of suspicious login activity

Please note that no system on the internet can guarantee 100% security. Keep your password strong and never share it with anyone.


Data retention period

Ubaje retains your data only for as long as necessary. General guidelines:

  • Active account: All data is retained for as long as your account remains active.
  • After account closure: Financial transaction and KYC data is retained for up to 5 years in accordance with legal requirements.
  • Marketing data: Withdrawing consent results in immediate deletion of your data.
  • Log files: Typically retained for 90 days.

After the specified retention period, data is securely deleted or anonymized.


Your Privacy Rights

As a Ubaje user, you have the following rights:

Right to Access Your Data

You may request to know what information Ubaje holds about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to deletion

You may request deletion of your data, provided there is no legal obligation requiring us to retain it.

Right to restrict processing

You may request that the use of your data be restricted to specific purposes.

Right to Data Portability

You may request a copy of your data in a machine-readable format.

Right to Withdraw Consent

You may withdraw consent to marketing communications at any time.

To exercise these rights support@ubaje.betto email us. Requests are typically resolved within 30 days.


Children's Privacy

Ubaje strictly does not provide services to anyone under the age of 18 and does not knowingly collect data from minors. If we are notified that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.

A note for parents — if your child has accidentally registered on Ubaje, please immediately support@ubaje.betto let us know.


Privacy Policy Changes

Ubaje may update this Privacy Policy from time to time. For significant changes, users will be notified in advance via in-app notification or email.

Updated policies take effect from the date of publication. Continued use of Ubaje after any changes constitutes your acceptance of the revised policy.

The date of the latest update is always shown at the top of this page. We recommend checking it regularly.


Contact & Complaints

For any privacy-related questions, requests, or concerns, please get in touch with us:

  • Email: support@ubaje.bet
  • Live chat: By logging into the platform and contacting the Support section
  • Help Center: Help Center page View

We typically respond to your request within 2 business days. Complex requests may take up to 30 days.

Play Responsibly

Your information is secure — join now

Your privacy is always protected at Ubaje. Open an account today and enjoy a secure betting experience.

For users 18+ · Please gamble responsibly

বাংলা